It's one thing for a company to talk about the benefits of its products or services, but when customers take the time to talk about their experiences with a company, that's something altogether different.
Motorists associates take pride in delivering MAX Service every day, and oftentimes word of that commitment to doing things better than what's expected makes its way back to us.
The following testimonials are just a few examples of why choosing Motorists Insurance is one of the smartest decisions you can make.
"I am writing to inform you of the wonderful service I received from a couple of Motorists Mutual employees. I was recently in a car accident, hit by a Motorists insured. I have been in accidents before where the process was extremely painful ... getting quotes, having quotes denied; getting new quotes; arguing to get a rental car (or not receiving one at all); or claim representatives being unfriendly, unhelpful or not responsible. My experience with Bob C. and Dan G. was the complete opposite.
"The accident took place on Jan. 27, and I initiated the claim process with Bob on Jan. 31. He immediately arranged to have Dan come out and take a look at the vehicle and get information for my rental car. He informed me that it may take two to three days before Dan would get a chance to come out, but I received a phone call from Dan later that same day!
"I work at a fairly large office building with a large parking lot. Dan picked me up [right in front of my building] and took me to my car to take a look (which is a lot better than walking a quarter mile in wonderful Ohio weather). Dan took a look at my car, asked me a few questions and faxed over the estimate to my body shop, all while we were in the car. In a matter of 10 to 15 minutes, we were done and he was on his way. I received the check two days later. I also mentioned to Bob that my front license plate was ruined in the accident as well, and it was going to cost me around $15 to replace. He agreed to replace that as well, which was not something I was expecting to be covered. That check was also received two days later.
"I scheduled my appointment to get the car fixed, and informed Bob when I would need the rental car. I was pretty concerned that I was going to receive a small economy car, something that was not comparable to what I own. That was not the case at all. To my pleasant surprise, I was given a midsize vehicle (Toyota Camry), which matched my vehicle (Ford Fusion). This was a huge relief!
"I can't explain to you how much I appreciate the great service I received from your company – with me not being the insured party. It is something I would expect if I were your customer, but I'm not, and not all companies would treat me the way that I was treated by Motorists. I have been spreading the word about your great claims service to everyone that asks about the accident (body shop owner, friends, family, co-workers), and I will continue to do so.
"Thank you,"
Andrew W.
Claimant
"A few months ago, I was involved in a car accident. I was hit from behind, which ruined one of my prized muscle cars that I had insured through Motorists Mutual.
"Michelle H. was assigned as my adjuster. Not only was Michelle extremely polite and knowledgeable, but she went far above and beyond what was asked of her. Never was I unable to contact her, and she was always there when I needed her help. Being a previous collision technician for a high-end collision shop, I have dealt with a lot of insurance adjusters from many companies, including GEICO, Chubb, Liberty, Progressive, State Farm and several others, and none have compared to her expertise and professionalism. Because of her, I have the utmost respect for Motorists.
"I will absolutely recommend your company to everyone that I know. I hope that in some way you can notice Michelle for her OUTSTANDING customer service. She has set the example for your entire staff. Excellent job!
"Keep up the great service!
"Sincerely,"
Nathanial R.
Policyholder